Sign up for Goshen’s high-speed internet service has begun. The initial subscription period runs through December 31, 2021. In order to receive the town subsidy for connecting your house or business to the new fiber optic network, you must sign up for internet service by December 31, 2021. If you sign up after December 31, you will not be eligible for the town subsidy. If you do NOT sign up for internet service you will NOT be eligible for the town subsidy to connect your house to the fiber optic network.
To sign up, go to whipcityfiber.com/goshen. If you need help signing up for service contact Whip City Fiber (WCF) customer service at (413) 485 1251. If you have technical questions contact Whip City Fiber technical support at (413) 485 1204.
Whip City Fiber (WCF) customer support will contact people, who have signed up for service, when their Fiber Service Area (FSA) has been released to schedule installations. Installation appointments are offered in the order in which people signed up in each FSA. Customers must pay a $150.00 missed appointment charge for a scheduled installation at which they fail to be present and available.
If you have previously given Wired West a deposit, you may request a refund by clicking on Wired West deposit refund info and following the directions found there.
Further updates to this post will be made as new developments occur.
The Whip City Fiber site also has FAQs with information on the topics below at Whip City Fiber Goshen FAQs.
- Signing Up
- Goshen Installation Costs [with a link to the “Detailed Drop Policy” in item 1 of this section]
- Other Costs
- General Information
- Information on email, phone, streaming and television
- Connection speeds
- Phone Service (VOIP)
- Technical Information
- Customer Installations
- Suspend or Cancel Service
Click here for information on Streaming TV & movies over the internet & Streaming Services.
Click here for the Whip City Fiber Help Center which has information on the topics below:
- Troubleshooting your internet & router wireless network connection
- What to know if there is an outage
- How to access your customer portal
- How can I get the best speeds from Whip City Fiber
- How to customize and utilize your OOMA premier VOIP phone (if you signed up for VOIP phone service)
A terms and conditions document can be found at Goshen Whip City FIber Terms and Conditions.
For a complete list of current (late 2020 & beyond) project updates click on Broadband postings in Town News & Announcements.
Additionally you can go to the Broadband High Speed Internet project page.
For a glossary of terms used go to Goshen MLP High Speed Internet Glossary.